Privacy Policy
Introduction
Giraffe Connected Solutions Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact our business.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following information:
- Name
- Company name
- Email address
- Telephone number
- IP address and browser information
- Information submitted through contact forms
- Any additional information you voluntarily provide
How We Use Your Information
We use your information to:
- Respond to enquiries and support requests
- Provide information about our services
- Deliver and manage our services
- Improve our website and user experience
- Maintain security and prevent misuse of our systems
- Comply with legal and regulatory obligations
Contact Forms
When you complete a contact form on our website, we collect the information you provide in order to respond to your enquiry and manage potential business relationships.
This information may include your name, email address, telephone number, company name, and message content as well as any choices you have made in answering our questions.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
You can manage or disable cookies through your browser settings.
How We Store Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Your data is stored securely and retained only for as long as necessary for the purposes outlined in this policy or as required by law.
Sharing Your Information
We do not sell your personal information to third parties.
We may share data with trusted third-party providers where necessary to deliver our services, including:
- Cloud service providers
- IT and communication platforms
- Security and backup providers
We may also disclose information where required by law or to protect our legal rights.
External Links
Our website may contain links to external websites operated by third parties.
We are not responsible for the content, privacy practices, or security of external websites and encourage users to review their privacy policies separately.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements.
Google ReCaptcha
This website is protected by Google reCAPTCHA to help prevent spam, abuse, and automated submissions through our contact forms.
The use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
Information collected by reCAPTCHA may include IP addresses, browser information, user behaviour, and other data necessary for security and fraud prevention purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Giraffe Connected Solutions Limited
support@giraffesolutions.co.uk
01642 939730
Information Commissioner’s Office (ICO)
You can find out more about your data protection rights by visiting the Information Commissioner’s Office website: